Last updated: March 2026
By accessing, browsing, or using the PropLead platform available at propleadcrm.com (the "Platform" or "Service"), including any associated mobile applications, APIs, and related services, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference.
If you are entering into these Terms on behalf of a company, organization, or other legal entity ("Organization"), you represent and warrant that you have the authority to bind that Organization to these Terms, and references to "you" or "your" shall include that Organization.
If you do not agree to all of these Terms, you must not access or use the Service. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
PropLead is a Software-as-a-Service (SaaS) customer relationship management platform purpose-built for real estate sales teams and property businesses. The Service provides the following capabilities:
The specific features, usage limits, and capabilities available to you depend on your selected subscription plan. PropLead reserves the right to modify, enhance, or discontinue features of the Service with reasonable notice.
To access the Service, you must create an account by providing accurate, current, and complete information as prompted by the registration form. You may register using your email address and password or through a supported third-party authentication provider such as Google OAuth.
You must be at least 18 years of age and capable of entering into a legally binding agreement to use the Service. If you are registering on behalf of an Organization, you must be authorized to bind that Organization.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any API keys issued to your account. You agree to:
Organizations may create accounts and invite team members. The Organization administrator is responsible for managing user access, assigning roles, and ensuring that all users within the Organization comply with these Terms. PropLead is not liable for any internal access control decisions made by the Organization.
PropLead operates on a modular pricing model. Your total cost may comprise the following components:
Subscription plans, pricing, and included usage allowances are detailed on our pricing page and may be updated from time to time. Any price changes for existing subscribers will take effect at the start of the next billing cycle following at least 30 days' notice.
Subscriptions automatically renew at the end of each billing cycle (monthly or annual) unless cancelled before the renewal date. You authorize PropLead to charge your designated payment method for all recurring fees and usage-based charges.
PropLead may offer a free trial period of fourteen (14) days for new users to evaluate the Service. During the free trial:
PropLead reserves the right to modify, limit, or discontinue the free trial offer at any time without prior notice. Free trials are limited to one per Organization.
All fees are stated in Indian Rupees (INR) for customers in India and in US Dollars (USD) for international customers, unless otherwise specified on the pricing page. All fees are exclusive of applicable taxes, including GST (for India), VAT, or other local taxes, which will be added to your invoice as required by law.
Payments are processed through our authorized payment partners:
PropLead does not store your full credit card numbers, debit card numbers, or bank account details. All payment information is handled directly by our payment processors in compliance with PCI-DSS standards.
If a payment fails, PropLead will attempt to charge your payment method up to three (3) additional times over a period of ten (10) days. If all payment attempts fail, your account may be downgraded or suspended until the outstanding balance is settled. You remain liable for all accrued charges, including usage-based fees incurred before suspension.
Invoices are generated at the end of each billing cycle and made available through your account dashboard. For Indian customers, all invoices will include GST details as required under applicable tax laws.
Refunds for PropLead subscriptions and usage charges are governed by our Refund Policy. In summary:
Please refer to the full Refund Policy for complete details on eligibility, process, and timelines.
As a user of PropLead, you agree to the following responsibilities:
You agree not to use the Service, directly or indirectly, to:
PropLead reserves the right to investigate and take appropriate action against any violations of this Acceptable Use Policy, including suspending or terminating your account, removing content, and reporting illegal activity to law enforcement authorities.
Your Data Belongs to You. You retain all ownership rights in and to the data you submit, upload, or input into the Service ("Customer Data"), including but not limited to lead information, contact records, property listings, conversation histories, notes, files, and any other content you create within PropLead.
By using the Service, you grant PropLead a limited, non-exclusive, worldwide license to use, process, store, and transmit your Customer Data solely for the purpose of providing and maintaining the Service, and as otherwise described in these Terms and our Privacy Policy. This license terminates when you delete your data or close your account.
PropLead will not sell, rent, lease, or disclose your Customer Data to third parties except as described in our Privacy Policy, as necessary to provide the Service (e.g., transmitting messages through messaging providers), or as required by law.
Data Portability: You may export your Customer Data at any time using the export tools available within the Service or by contacting support. Upon termination of your account, PropLead will make your Customer Data available for export for a period of thirty (30) days, after which it will be permanently deleted.
The Service, including its software, code, user interface, design, graphics, logos, trademarks, documentation, AI models, algorithms, and all other proprietary technology and materials (collectively, "PropLead IP"), is owned by PropLead and is protected by intellectual property laws, including copyright, trademark, patent, and trade secret laws of India and international jurisdictions.
These Terms do not grant you any right, title, or interest in PropLead IP except for the limited right to access and use the Service in accordance with these Terms during your active subscription period.
You may not copy, modify, distribute, sell, lease, or create derivative works based on any part of the Service or PropLead IP without prior written consent from PropLead. The PropLead name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of PropLead. You may not use such marks without the prior written permission of PropLead.
If you provide suggestions, ideas, feedback, or recommendations regarding the Service ("Feedback"), you hereby grant PropLead an unrestricted, irrevocable, perpetual, non-exclusive, royalty-free, worldwide license to use, modify, and incorporate such Feedback into the Service without any obligation or compensation to you.
PropLead integrates with various third-party services to provide its full range of features. By using these integrations, you acknowledge and agree to the following:
PropLead is not responsible for the availability, accuracy, or performance of any third-party service. Third-party services are governed by their own terms, and you are responsible for reviewing and complying with those terms. PropLead shall not be liable for any loss or damage arising from your use of or reliance on any third-party service.
PropLead supports a Bring Your Own Channel (BYOC) model, which allows you to connect your own third-party messaging accounts and API credentials to the platform. This includes, but is not limited to, your own WhatsApp Business API account, Twilio account, or other supported provider accounts.
When using BYOC:
PropLead may provide application programming interfaces (APIs) that allow you to integrate the Service with your own applications and systems. API access is subject to your subscription plan and the following terms:
PropLead reserves the right to modify, restrict, or revoke API access at any time for security reasons or due to violations of these Terms.
PropLead strives to maintain high availability of the Service and targets an uptime of 99.9% measured on a monthly basis, excluding scheduled maintenance windows and force majeure events.
PropLead may perform scheduled maintenance during off-peak hours (typically between 12:00 AM and 5:00 AM IST on weekends). We will provide at least 48 hours' notice for planned maintenance that may result in downtime through email or in-app notifications.
In the event of an unplanned outage, PropLead will use commercially reasonable efforts to restore the Service as quickly as possible and will communicate status updates through our status page and email notifications to affected users.
The uptime commitment does not apply to: (a) outages caused by factors outside PropLead's reasonable control, including internet connectivity issues, force majeure events, or third-party service failures; (b) outages resulting from your actions or the actions of your users; (c) outages caused by your equipment, software, or network connections; or (d) scheduled maintenance windows.
No Warranty of Uninterrupted Service. While PropLead endeavors to provide reliable service, the Service is provided "as is" and PropLead does not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, PropLead's liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless PropLead, its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:
PropLead reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.
You may terminate your account at any time by cancelling your subscription through the billing section of your account settings or by contacting support at support@propleadcrm.com. Upon cancellation, your subscription will remain active until the end of the current billing period, and you will not be charged for subsequent periods.
PropLead may suspend or terminate your account immediately, with or without notice, if:
Upon termination of your account:
PropLead reserves the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of the Service and terminate your account before the changes take effect.
Non-material changes (such as formatting corrections or clarifications that do not alter the meaning of the Terms) may be made without prior notice.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms remain in full force and effect.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Service ("Dispute"), the parties agree to attempt to resolve the Dispute through the following process:
Before initiating any formal proceedings, you agree to contact PropLead at support@propleadcrm.com to attempt to resolve the Dispute informally. PropLead will make reasonable efforts to resolve your concern within thirty (30) days of receiving your written notice.
If the Dispute is not resolved informally within thirty (30) days, either party may refer the Dispute to mediation administered by a mutually agreed-upon mediator in Bengaluru, Karnataka, India. The costs of mediation shall be shared equally between the parties.
If the Dispute is not resolved through mediation within sixty (60) days, either party may refer the Dispute to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, with the seat of arbitration in Bengaluru, Karnataka, India. The language of arbitration shall be English.
Nothing in this section shall prevent either party from seeking injunctive or equitable relief from a court of competent jurisdiction for matters involving intellectual property rights, confidentiality obligations, or unauthorized access to the Service.
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
PropLead
Email: support@propleadcrm.com
Legal inquiries: legal@propleadcrm.com
Website: propleadcrm.com
Address: Bengaluru, Karnataka, India